Frequently Asked Questions

Q: Why can’t I get my decal to stick to anything?

A: Prep, prep, prep… we cannot stress this enough. Lack of preparation is 99.5% of the issue when is comes to a decal not adhering to a surface. Running your vehicle through a wash does not clean the surface well enough, using a glass cleaner does not clean the surface completely either. The best way to prep the surface before applying a decal or sticker is to use some isopropyl rubbing alcohol with a link free towel or use an alcohol cleaning pad from a first aid kit (just make sure you wipe off any lint that may be left behind from the pad.) Car wash cleaners and window cleaners all leave a residue behind, so it’s best to use a rubbing alcohol to remove any contaminants left behind from those cleaners. If you have any other questions, you can always contact us and we will do our best to assist you.

Q: The decal is stuck to the application tape and won’t transfer to my surface. Can you help?

A: We’re always here to help. Once in awhile the application tape might have some extra tack making it difficult for the vinyl to release from the tape, or the surface you are applying the decal on might have some residue. First, clean the surface with some isopropyl alcohol and a lint free towel. Place the decal on the surface and press into place. Slowly remove the application tape. If the decal still won’t release from the application tape, firmly press the design onto the surface again, then leave it to rest for an hour. After the hour is up, press on the design again and slowly peal back the application tape. If the application tape is a paper style tape (translucent not clear) you can spray some water on the tape which will help release it from the design. We are always here to assist if you still have an issue. Remember, we back our products with a 30-day replacement plan if there is an issue with the product itself.

Q: Is the decal one or two colors?

A: The decal is one color that is displayed in the product description – the design you see is what you get. The background is only used to highlight the actual design.

Q: What’s the difference between a sticker and decal?

A: Technically speaking, all decals are stickers, but not all stickers are decals. Stickers use a paper layer with an adhesive layer below. Decals are a vinyl layer sandwiched between a bottom adhesive layer and a treatment layer on top. Decals also use transfer tape to apply it to a surface. Similar to how you would apply a transfer tattoo, but with a little more finesse.

Q: What should I use to clean the surface before applying the decal?

A: NOTE: NEVER USE AN AMMONIA BASED CLEANER. If you’re applying the decal to a window: I recommend using a fine steel wool on the area, then wash it with Palmolive soap and water, wipe dry, then using a lint free cloth apply some isopropyl alcohol to the area – that will give you a good clean surface. If applying to the body of a vehicle REMOVE THE STEEL WOOL STEP… follow the remaining steps above. Most other applications all you need is to clean the area with the isopropyl alcohol using a lint free cloth. Should you have any questions feel free to contact us and we will guide you through the process. You can also check out our Custom Help page for very detailed Dry ApplicationWet Application, and Wall Application instructions.

Q: I’m having an issue with the decal not sticking to the plastic parts on my dirt bike, any suggestions?

A: Dirt bikes are a little tricky because the most desirable application spots are made of  plastic (a manufactured petroleum based product) which usually is coated with another UV protectant to keep the plastic from fading. The normal cleaning method of soap and water, dry, then wiping it with isopropyl rubbing alcohol does not work on plastic. Start with a liquid dish soap (not dishwasher liquid) and water, then remove excess water with a dry lint free cloth. Repeat the cleaning process again if necessary. If the surface still feels slick and oily, then add one more cleaning step using brake cleaner to the area to remove that last bit of oiliness. I usually don’t recommend using a solvent cleaner on a surface, but plastic is one surface that MIGHT need that extra cleanse. Then clean again with soap and water, then dry.

Q: How can I get the decal to stick to my laptop?

A: First you need to power down the computer and unplug it. Next, make a cleaning solution of water (about a 1/2 cup) and a quarter sized drop of dish soap. Soak a sponge into the solution, then wring out all the liquid. Make sure there isn’t any solution pooling on the surface, then start to gently wipe the laptop case on the outside. Dry the surface with a lint free cloth to soak up any excess moisture. You should now have a good clean surface to apply your new decal.